IHiS inks MOU with Microsoft to deepen collaboration and trailblaze Generative AI and Cloud innovation in healthcare

"This exciting collaboration with Microsoft will transform the way healthcare is delivered to improve the health of millions everyday. The intelligent collaboration tools on cloud and AI-powered platforms will not just deliver greater convenience to clinicians, it will enable better focus on patient-centric work and change the way individuals take control of their health and health outcomes", said Ms. Ngiam Siew Ying, Chief Executive Officer of IHiS. "The Secure GPT for Healthcare Professionals will be the first of several innovations with Microsoft. What we are seeing now is only the start, as the technology improves and evolves for use in ways that will reimagine the future of health for the greater good."

Use cases will include greater automation of tasks and transformation of clinician workflows, such as summarising clinician notes and generating responses to queries on healthcare protocols - to enable healthcare professionals to better focus on direct patient care. It could also generate greater insights, as well as enhance operational efficiencies. (Refer to Annex A for more information on the MVP)

"The democratisation of both accessible healthcare and the influence of technology like AI continue to emerge as a priority across government, as well as our customers and partners, as we build a resilient, digitally inclusive Singapore," said Lee Hui Li, Singapore Managing Director, Microsoft. "As generative AI becomes an integral part of our work and daily lives, I'm confident that the strength and depth of our collaboration with IHiS have set foundations of trust that will fuel our work across Microsoft, as we solve the toughest healthcare challenges of our world today."

Long-standing collaboration between IHiS and Microsoft

IHiS and Microsoft have collaborated over the past decade to deliver better patient and frontline healthcare worker experiences for Singapore. The most recent collaboration was Health Discovery Plus (HD+) that runs on Azure. Developed and first introduced by IHiS at the community care facilities during the pandemic as Health Discovery (HD), it enabled mostly asymptomatic COVID-19 patients to submit their own vital signs. The smart clinician dashboard helped flag anomalous indicators, enabling pre-defined SMS messages to be sent via a single click. As a result, a lean healthcare team could track the health of thousands of quarantined patients, while minimising the risk of exposure for them during the height of the pandemic. HD is now known as HD+, as it is packed with more features on a mobile app with an integrated chatbot, in-app notifications and supports patients in other care settings such as polyclinics, and public hospitals - to facilitate healthcare management for medical conditions including hypertension and acute myocardial infarction. It is also available as a kiosk with multi-language support, simplified steps, and visual cues to support the elderly at senior activity centres across Singapore. As of June 2023, HD+ has supported more than 10,000 patients, collected more than 660,000 vital signs submissions and triggering over 45,000 alerts that prompted clinical interventions.

View Annex A here.